Refund policy

Our 30-Day Return Policy

Please note: 

This return policy applies only to products that do not have a return policy explicitly stated in their product descriptions.

Initiating a Return

Should you need to initiate a return, please reach out to us within 30 days of receiving your item at sales@waternex.com.au, including your order number. Our team will provide you with detailed instructions on how to proceed with the return.

Conditions for Return

Items must be returned unused and in their original, unopened packaging with all original accessories. Opened, used, or installed items will not be eligible for return unless they are defective, damaged, or incorrect. Packaging will be thoroughly inspected to ensure it has not been opened; if it has, the item will be sent back to the customer. In cases of defective, damaged, or incorrect items, we will cover return shipping and issue a refund or exchange as needed.

Return Shipping Costs

Customers are responsible for covering the shipping costs for returning items. We recommend using a traceable shipping method to ensure the safe and documented delivery of your return.

Exceptions are made in cases of manufacturer defects or if the wrong item was received. In such instances, Waternex will cover the return shipping costs.

Refund Processing Time

Please allow up to 10 days for the processing of your refund once we have received and inspected the returned item.

Damaged Items

If your product arrives damaged, please report it immediately upon delivery by sending photos to sales@waternex.com.au on the same day. Waternex will cover the shipping costs for returning defective, damaged, or incorrect items.

Cancellations

To cancel an order, please contact our customer service team as soon as possible. Cancellations before shipment will receive a full refund. Orders canceled after shipment will be processed according to our 30-Day No Stress Returns Policy, with the customer responsible for return shipping costs.

Exchange or Store Credit

If you prefer an exchange or store credit instead of a refund, please let us know. We are more than happy to accommodate your needs with suitable options.

Waternex is committed to your satisfaction and to making your shopping experience worry-free.